Cancellation and Refund Policy for NewShriniwasJewellers.com
Effective Date: 25-12-2024
At New Shriniwas Jewellers, we prioritize customer satisfaction and strive to provide the highest quality jewelry. Below are the terms and conditions for cancellations and refunds for products purchased online. Please note that products purchased offline are governed by a separate policy available in-store.
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Cancellation Policy
1. Gold and Silver Jewelry
o Orders can be cancelled within 24 hours of placing the order.
o After 24 hours, cancellations will not be accepted as the processing of the order begins.
2. Custom or Personalized Orders
o Orders for custom or personalized gold and silver jewellery cannot be cancelled once the design process has started.
3. How to Cancel
o To cancel an order, please contact our customer support team at [Insert Contact Information] with your order details.
o Refunds for cancelled orders will be processed within 7-10 business days.
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Refund Policy
1. Eligibility for Refunds
o Refunds are applicable only for products that are damaged, defective, or incorrectly delivered.
o Refund requests must be initiated within 48 hours of receiving the product by emailing support@newshriniwasjewellers.com with supporting images and details.
2. Non-Refundable Scenarios
o Products showing signs of wear, alteration, or damage caused after delivery.
o Custom or personalized jewelry.
o Orders canceled beyond the allowed 24-hour window.
3. Refund Process
o Upon approval of the refund request, the product must be returned in its original packaging, along with any certifications or documentation provided.
o Once the returned product is inspected and approved, refunds will be processed within 7-10 business days.
o Shipping charges (if applicable) are non-refundable.
4. Mode of Refund
o Refunds will be processed to the original mode of payment.
5. Return Shipping
o The cost of return shipping will be borne by the customer, except in cases where the product delivered is defective, damaged, or incorrect.
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Offline Purchases
• Products purchased offline are subject to a different cancellation and refund policy. Customers are requested to visit our store or contact us at [Insert Store Contact Details] for further information.
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Contact Us
For further queries regarding cancellations or refunds, please reach out to us:
• Email: support@newshriniwasjewellers.com
• Phone: +91 86055 98251
• Address: Town Square, CCM signal, Untwadi, Nashik
Thank you for choosing NewShriniwas Jewellers!
